Customer Service Trainer (Southampton)

Southampton, England, United Kingdom · Customer Service

Description

Starling, the leading digital bank, is on a mission to disrupt the banking industry. We’ve built an app with smart money management tools to help our customers live a healthier financial life. We also offer groundbreaking B2B banking and payments services.

Since our launch in 2014, we’ve opened more than 600,000 accounts, including over 45,000 SME accounts, and our customers trust us with over £400m of their money. We’ve won the Best British Bank award two years running, and now employ more than 500 people in our City of London office, with plans to create up to 150 new jobs at our Southampton site.

We are a fully licensed UK bank, and we have the culture and spirit of a fast-moving, disruptive technology company and are obsessed with providing our customers with the best banking app and money management experience around.

Everyone at Starling gets the chance to own interesting things from day one, and we’re told one of the best things about working here is the ability to achieve a lot in a short space of time.

We offer 24/7/365 support for our app and are now looking for Customer Service Trainers to help coach our contact centre employees, and ensure that our service continues to be best in class.

Reporting to the Learning and Development Manager, responsibilities include:

Requirements

Benefits

Full details are available on our careers site

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