Market Intelligence Manager - SME
Starling is on a mission to build the best business bank in the world serving the needs of the small and medium-sized enterprises (SMEs) who are the lifeblood of the economy.
From small entrepreneurs with big ambitions to fanatical freelancers going it alone, SMEs just want one thing: to get on with the business of running their business. That’s why Starling built its SME bank accounts to be free, uncomplicated and quick to set up. We really understand the needs of SMEs - after all, it’s not that long since we started out to build our state-of-the art digital banking platform from scratch. Now, we are an established player, supporting more than 600,000 customers, including more than 45,000 SME accounts.
We’ve recently been awarded £100m from a fund created to boost competition and innovation in SME banking. We’d like to invite you to join our fast-growing, highly-skilled, caring and passionate team as we embark on the next stage of our incredible journey to drive even more long-term and meaningful change in banking.
We have the culture and spirit of a fast-moving, disruptive technology company and are focused on providing our customers with the best banking app and money management experience around. Everyone at Starling gets the chance to own interesting things from day one, and we’re told one of the best things about working here is the ability to achieve a lot in a short space of time.
As a Market Intelligence Manager you will have responsibility to keeping Starling up to date with all advances in the SME Banking and Lending market. Your insight will help Starling to ensure they remain competitive and informed on how the product and service offerings compare to our peers. You will report to the Head of Pricing.
- Act as a central owner of all research related to business banking market intelligence
- Drive insightful research and recommendations to the senior leadership team.
- Provide appropriate insight to support the development of commercial propositions.
- Use research to help shape what the future looks like for SME banking.
- Identify the appropriate analytical tools to support the production of insightful market intelligence that supports commercial development.
- Provide insights to the wider SME Business Development Team to help in the development of the commercial franchise.
- You will maintain a record of all competitor services and products and provide timely updates to the SME team.
- Experience in a research focussed role.
- Understanding of SME banking and related services.
- Understanding of the history of SME banking and the factors driving change in the market, This will include the RBS remedies grants and how this affects competition.
- Ability to work with fluctuating demands and priorities.
- Experience working in Financial Services, specifically banking desirable.
- Experience of dealing within a regulated environment.
- Excellent communication skills.
- Self Management; confident in taking initiative to deliver the right experience to our partners.
- 33 days holiday (including public hols). You’ll also get your birthday on us.
- 16 hours paid volunteering time a year
- Private Medical Insurance with VitalityHealth
- Contributory pension scheme
- Friday breakfast - bacon and egg rolls to vegan sausage butties.
- Our kitchens are stocked with fresh fruit and a range of hot and soft drinks.
- We host a company social once a month and have many varied social groups set up and run by our employees - ForTheWin (a gaming group), Starling FC, book club and many more!
- Discounts on cinema tickets, restaurants, shopping and train tickets via a Perkbox membership
- Access to ‘salary sacrifice’ benefits such as Cycle to Work scheme
- Gym membership options
Full details are available on our careers site