Senior UX User Researcher (Cardiff)

Cardiff, United Kingdom · Product


We are a leading digital bank on a mission to disrupt the banking industry. We've built an app with smart money management tools to help our customers live a healthier financial life. We also offer groundbreaking B2B banking and payments services.

Since our launch in 2014, we've surpassed 825,000 accounts in total: 760,000 retail current accounts and 66,000 business accounts for small and medium-sized enterprises (SMEs). We're on track to hit one million accounts before the end of 2019. Our total deposits, meanwhile, have surpassed £600 million and are expected to top £1 billion over the same period.

We're a fully licensed UK bank, and we have the culture and spirit of a fast-moving, disruptive technology company. We've won the Best British Bank award two years running, and now employ more than 780 people across our London & Southampton offices, with more to come from Cardiff.

Everyone at Starling gets the chance to own interesting things from day one, and we’re told one of the best things about working here is the ability to achieve a lot in a short space of time.

We are looking for a Senior User Researcher to help us to build a deep understanding of our customers, their expectations and needs and to help us to identify the right problems to solve - so we can continue to build an experience that helps our customers live a healthier financial life. In particular you will support teams identifying opportunities that lead to the growth of the product and Starling’s personal and business customer base from customer acquisition to activation and engagement, and the delivery of a bar-raising user experience across Starling’s mobile and web apps.

You will:


We have a culture that is focused on making things for our customers at high speed, and so you should have the following:


Full details are available on our careers site

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